Shrewsbury Library Technician/Electronic Services

SHREWSBURY PUBLIC LIBRARY

LIBRARY TECHNICIAN - ELECTRONIC SERVICES

Definition
Responsible technical, administrative and direct service work maintaining and providing electronic services and resources; all other related work, as required.

Supervision
Work is performed under the direct supervision of the Head of Adult Services.

Performs responsible duties requiring independent judgment and initiative; assignments are completed according to established procedures and departmental policies and standards; budgetary issues are referred to the supervisor.

Work Environment
Work is performed under library conditions involving some physical risk when troubleshooting and repairing equipment; the workload is subject to unforseen events and circumstances; regular library schedule requires evening and weekend work.

The employee operates standard office equipment, library equipment and hand tools.

Performance of duties requires regular contact with vendors, other town employees, other libraries and regional organizations; contact is typically in person or by telephone.

The employee has access to confidential patron records.

Errors could result in delay or loss of services.

Essential Duties and Responsibilities
The essential functions, or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related, or a logical assignment to the position.

Responsible for maintenance and troubleshooting of all electronic equipment, ensuring proper working condition; orders replacement parts or new equipment, as needed; recommends purchases for inclusion in the annual budget request.

Maintains network and related equipment and materials; recommends purchases of additional materials in conjunction with the Head of Reference and the Head of Adult Services.

Assists patrons with use of public access catalogs and on-line databases, OPAC and materials on CD ROM.

Maintains and updates the librarys home page.

Maintains current knowledge of equipment, including maintenance and repair, and electronic reference acquisitions.

Oversees the work of staff and volunteers.

Performs similar or related duties as required, or as situation dictates.

Recommended Minimum Qualifications

Education and Experience
Bachelors Degree; two years of professional library experience, including computerized operations; or an equivalent combination of education and experience.

Knowledge, Ability and Skill
Extensive knowledge of automated circulation systems and information technology. Knowledge of library policies and procedures and the organization and management of library reference operations.

Ability to interact tactfully and appropriately with library patrons and staff. Ability to work independently. Ability to work with detail and handle multiple tasks simultaneously.

Excellent computer skills. Customer service skills. Oral and written communication skills. Organizational skills.

Physical Requirements
Minimal physical effort is required to perform most duties. The employee is frequently required to stand, walk, sit, speak, hear, use hands to operate equipment and move and lift equipment weighing up to 30 pounds. Vision requirements include the ability to read routine and complex documents and use a computer.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.