Chester C. Corbin Public Library
Webster, Massachusetts

 

Position Title:  Library Assistant

Statement of Duties: 
Performs various duties as assigned in the operation of the library including assisting with circulation duties, processing library materials and assisting where needed.  Makes decisions on how best to assist the library users.  Performs all other related work as required.
 

Supervision: 
Works under broad supervision using established procedures and oral instructions from Library Director, may perform assigned tasks under supervision of Adult Services or Children’s Librarians. Occasionally may work unsupervised and be expected to solve problems and serve library users independently.  Refers unusual or questionable issues to the Library Director.
 

Job Environment:

• Circulation desk duties are performed in a public service area that is busy, sometimes noisy, and with frequent interruptions.
• The incumbent has frequent contact with the public for the purpose of answering questions at the Circulation Desk or via the telephone.
   

Essential Functions:

• Uses library automated circulation system to circulate materials to library users including checking materials in and out, processing reserves/holds, registering borrowers, collecting fines and fees.
• Serves all library users at a public service desk and answers basic reference questions or refers patrons to staff who is able to assist them.
• Deals tactfully and courteously with public.
• Maintains confidentiality of library users’ records.
• Processes library materials following established procedures.
• Keeps work areas neat.
• Shelves returned library materials.
• Attends to public use of equipment, with ability to perform basic trouble-shooting.
• Attends regular staff meetings.
• Performs other related duties as required.
   

Education & Experience: 
Minimum High School Diploma or G.E.D equivalency; Internet/computer skills; demonstrated knowledge of basic clerical skills such as typing; or any equivalent combination of experience and/or training that provides the required knowledge, skills and abilities upon approval by the Library Director.
 

Knowledge, Skills, & Abilities: 
Ability to deal tactfully and courteously with the public and to establish and maintain effective working relationships with co-workers; Ability to make minor decisions in accordance with library policies and procedures; Experience with common office equipment; Ability to communicate effectively, both orally and in writing; General computer, Internet, and keyboarding skills; Ability to work with limited supervision.
 

Physical & Mental Requirements: 
Work is performed in a busy library setting, subject to moderate noise. Must be able to walk, sit, stoop, reach, stand, talk, listen, and use equipment such as a computer, telephone, fax machine, and photocopier.  Must be able to retrieve library materials from stacks for patrons quickly and easily. Normal vision requirements.